PNC Bank Arts Center Accessibility Services

Entry:

Our dedicated accessible entrance is on the south side of our venue entrance, located to the right of the front gates behind the Box Office. Please ask any of our crew members for assistance.

Accessible Seating: 

Accessible tickets can only be purchased online at livenation.com. Our box office is not able to take ticket orders over the phone, and our website is the only method to purchase tickets.  Accessible tickets are reserved solely for fans with disabilities and their companions. Fans who abuse this policy could have their order canceled. 

 Box office hours are Tuesday and Thursday 12-6 on non-show days and 12-9 on show days.

To find tickets in the Accessible Seating Area of PNC Bank Arts Center, select the Filters icon on the upper right of the page where you see available tickets.  For a reserved seated show, you will be shown your seat location once the ticket is selected.  More information regarding the purchase of accessible seating on Ticketmaster can be found here.

Parking & Transportation:

Accessible Parking is located on the south side of the venue parking lots in front of the Premier Parking lot. Upon arrival, please inform staff that you need accessible parking and be prepared to present your state-issued parking placard or plate. A visible state-issued plate or placard is required to use an accessible parking spot.

Marked accessible spaces cannot be reserved in advance and are available based on arrival. Fans with a valid state-issued ADA placard or license plate may use accessible parking spaces. Vehicles that park in an accessible parking spot without a valid state issued placard, or vehicles that take up multiples parking spots, are subject to tow at the owner's expense.

PNC Bank Arts Center honors any state-issued accessible parking placard for a vehicle that fits in a 9’ x 18’ parking space without impeding the people on either side of your vehicle. Oversized vehicles (e.g. stretch limos, RVs, buses, etc.) with an accessible parking placard will not be allowed to park in an accessible parking space. 

Due to high demand, accessible parking availability is limited and spaces may fill early. We recommend arriving early if you plan to use accessible parking. Fans arriving after the accessible parking lot is at capacity will be directed to the closet lot adjacent to the accessible lot. 

Parking lots typically open 2 hours before door time, but stay tuned to our socials to be sure. General admission parking comes with your ticket. If you want easier entry and exit, go for Premier Parking or VIP Parking.

For taxis and ride shares, head to Lot 10 after the show.

Shuttles from parking lots to the venue are available. 

Lawn:

On the south side of the lawn, there is an accessible area with limited first come, first serve accessible lawn seating. In bad weather, the terrain can become difficult to navigate, making some areas inaccessible for people in wheelchairs or with limited mobility.

If you require the features of an accessible seat, we encourage you to purchase a reserved seat in the bowl of the amphitheater. 

Emergencies:

In the event of an venue evacuation, crew members will direct fans in safely exiting the venue. Fans are encouraged to identify at least two emergency exits closest to their seating location; a crew member can help point these out if needed. During an evacuation, crew members will direct fans to safe exit routes and designated areas. 

For real-time updates during your visit, please check our social channels: INSTAGRAM / FACEBOOK

First Aid:

First Aid/Medical is available in our Main Plaza by our accessible entrance. If medical assistance is needed, please contact the nearest crew member. Medical issues can also be reported to our crew during the event by texting 732-812-3535 with the issue and location.

Medication needs:

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.  

Food Allergies & Dietary Restrictions:

PNC Bank Arts Center takes pride in offering a variety of options for guests with special dietary needs. Fans may request to speak with a member of our Food & Beverage team for specific questions or concerns. While we make reasonable efforts to accommodate dietary requests, we cannot guarantee that all needs can be met.

Additionally, PNC Bank Arts Center cannot guarantee that guests will be free from exposure to specific allergens, including nuts. We strongly encourage guests with food allergies to take all necessary medical precautions when visiting.

If medical assistance is needed, please contact a crew member. Medical emergencies can also be reported by texting 732-812-3535 with the issue and your location.

Restrooms:

All restrooms in the venue are accessible 

Family Restrooms (single user with changing table) are located in both our North Plaza and South Plaza. Please see a crew member for assistance.

Community Health:

We welcome you to wear a face mask during your visit to PNC Bank Arts Center.

Frequent handwashing is encouraged to help prevent the spread of illnesses that are transmitted by contact. Wash your hands with soap and water for a full 20 seconds, especially before eating/handling food and after using the restroom.

Assistive Listening Devices (ALDs)

Assistive Listening Devices (ALDs) are available for all events. Please visit the Guest Services Booth in the main plaza. A valid photo ID is required in exchange for a device. Availability is limited.

Links to the listening app on Apple & Google devices here. 

Mobility Device Storage

Limited storage is available for wheelchairs, canes, walkers, and other mobility devices. If you need access to your device during the show, please contact a member of the guest services team.  There is limited electrical connectivity in the venue, please contact us prior to your visit for more information.

Effective Communication Accommodations:

If you need a sign language interpreter or other communication accommodations for an event, such as real-time captioning, or written materials, please submit your request at pncboxoffice@livenation.com or call (732) 203-2500, ext 7 at least two weeks before the show, after you have purchased your tickets. This allows us time to coordinate the appropriate services for your event. Interpretation requests are subject to the availability of an interpreter.

On the day of the show, if you would like assistance getting to your seat, please check in with the Guest Services team in the lobby. We’ll be happy to introduce you to your interpreter or assistive service provider and help you get settled.

Service Animals

At PNC Bank Arts Center, we have specific guidelines to ensure all fans, and their service animals are supported throughout their visit. 

Service animals are defined by the ADA (Americans with Disabilities Act) as dogs or miniature horses that are trained to do work to perform tasks related to people with disabilities. The work or task the service animal is trained to do must directly relate to the person's disability. Service Animals must be housebroken. Service Animals are required to behave and not repeatedly bark, growl, jump up on or lunge at other guests or employees. Corrective action must be taken if the service animal is not behaving appropriately.

Dogs whose sole function is to provide comfort or emotional support do not qualify as service animals under the Americans with Disabilities Act (ADA). Comfort animals, emotional support animals, and therapy dogs are not listed as service animals under Title III of the ADA.  This also applies to the other species of animals wild or domestic, trained, or untrained.  The ADA requires the service animal to be under the control of the handler. This may include using a harness, leash, or other tether. Our venue employees are not required to provide for, the care, or supervision of a service animal, including cleaning up after it. Service Animals must remain on the floor and are not allowed on dining chairs, bars, or tables in our food and beverage locations.  Live Nation and our operating partners have the right to deny access to a dog that disrupts our operations. 

Please contact a member of the guest services team if your Service Animal needs access to a relief area. You will need to exit the venue and re-enter with the assistance of a member of the guest service team.